T&Cs

FINALISATION OF ORDER & PAYMENTS:
1. An email containing the details of your cake, including flavour, portions and design serves as the confirmation of your order details.
2. A 25% NON-REFUNDABLE deposit is required at the time of order to solidify your booking. The remaining balance must be paid 7 days prior to cake collection or delivery,
3. If full payment is not made on the balance owing date, Custom Cakes by Ana reserves the right to cancel your booking and no refund will be issued.

FULFILLMENT OF CONTRACT:
1. Custom Cakes by Ana is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, weather, delay in supplies, disputes or strikes, or any other circumstances beyond my control.
2. If you pick up the cake, I no longer assume any responsibility for damage caused to it. You will be supplied with care and storage instructions when you collect your cake, please follow these carefully.
3. Custom Cakes by Ana does not take any responsibility for damage caused to the cake once exchanged with you.

CANCELLATIONS / REFUNDS:
1. The 25% deposit is non-refundable. This is because it costs me money and time on administration, designing, quoting and sourcing tools with suppliers and ingredients for each cake.
2. In the unlikely event that I am unable to fulfill the order for reasons including, but not limited to, illness, accident or injury or family emergencies, I reserve the right to cancel the order and will refund all monies paid by you relative to the order with no further compensation to be payable to you, with the exception of personalised toppers if they have already been collected from the supplier. I will endeavour to help find a suitable replacement company for your order but is only subject to their availability.

CHANGES TO YOUR ORDER OR EVENT DATE:
1. Cake design changes will not be accepted within 14 days of booking date.
2. Changes outside of 14 days of event date may be accepted depending on the extent of the change; Changes may incur an additional charge and I will add any additional costs to the balance of the invoice once agreed upon with you.
3. Please get in touch with me via email on customcakesbyana@outlook.com if you need to change the date of your event. These date changes will be considered on a case-by-case basis and depending on availability.

DESIGN OF CAKE:
1. Custom Cakes by Ana will follow your requests closely to create the exact cake desired as discussed and agreed to in the email exchange at the time of booking.
2. I cannot duplicate an exact copy of another cake artist’s work, but I will do my best to make the design as similar as possible.
3. If the client gives me creative control of the cake, I do not take any responsibility for any dissatisfaction of the cake design. Every measure will be taken to discuss design elements with you at time of booking. A refund will not be issued in circumstances where creative control has been given.
4. When fresh flowers are included in the design, I will work closely with you and the florist to gain the most suitable flowers for your cake, as availability, seasonality and colour variations will vary depending on the time of year. Custom Cakes by Ana will not take responsibility for dissatisfaction of flowers used based on these circumstances. In some cases, I will source high quality faux florals and gain agreement from you before using them.

SERVING & AMOUNT SIZES:
1. The serving size is as per the agreed portions discussed and agreed to in the email exchange at time of booking - I will supply a cake cutting guide at time of exchange based on these portions.
2. Serving size estimations are not guaranteed to be exact.
3. Custom Cakes by Ana is not responsible for a shortage of cake if the pieces are cut too large.